Help Center

Frequently Asked Questions

Everything about registering, getting listed, and how Featured placement works.

Getting Started
Is AAUNation free to use?+
Yes. Creating a player profile, and registering a team or organization, is always free — no plan tiers, no season charge, no credit card required. The only things that ever cost money are Featured placement and posting an event.
How do I create a player profile?+
Go to Create Player Profile from the top navigation, sign up with an email and password, and fill in your (or your player's) info. You choose whether the profile is public — until you check that box, it's only visible to you.
How do I register my team or organization?+
Go to Register and answer whether you're the organization/program director. Answering "Yes" registers the full organization, which is created with Pending status and reviewed before it shows up in public directories. Answering "No" registers just your one team — it goes live immediately, with no review wait, since you don't need to be the program director to get your team listed. Either way, registration is free.
What if my team is ready to register before the rest of our organization?+
Register it on its own — go to Register Your Team and answer "No" to the director question. Your team goes live right away under its own listing. Once your program's director registers the full organization, they can merge your team in from their organization's edit page — you keep managing your team's schedule and stats afterward exactly as before.
What's the difference between the Teams and Organizations directories?+
Organizations are the programs themselves — one listing per club or program. Teams are individual squads within those programs — an organization with five age groups has five separate team listings. Browse whichever matches what you're looking for.
How do I find or post an open roster spot?+
The Openings is where organizations post open roster needs and players/families post that they're looking for a team. Filter by region, age group, or position. All contact happens directly by email — AAUNation doesn't handle messaging.
How do players and organizations connect?+
Directly, by email — AAUNation has no built-in messaging system. Every roster posting and team page shows a real contact email, so families and organizations talk to each other, not through us.
Search & Discovery
How does search work?+
The search box in the navigation looks across player names, team names, organization names, and states — so searching just a first name, just a team name, or just a state all work. Results are grouped by Players, Teams, and Organizations. It also recognizes site sections — searching "pricing" or "rankings" links you straight to that page.
Why can't I find my state or city in a dropdown?+
State is a fixed list of all 50 states. City includes major metros for each state, with an "Other" option for anywhere not listed — pick that and you can type your city directly.
Featured Placement
What does Featured actually do?+
Featured gets you a guaranteed spot in the dedicated Featured section of your category directory for as long as you've paid for, plus a Featured badge wherever your profile appears, plus eligibility for the homepage. It also acts as a tiebreaker in search when two results are otherwise equally relevant — it never lets a less relevant match outrank a better one.
How does homepage placement actually work?+
The homepage has a limited number of spots per category. If more customers are Featured than there are spots, everyone rotates through based on real exposure data — whoever has been shown least gets priority for the next spot — so no paying customer gets permanently buried behind someone else.
Does Featured affect rankings or verification?+
No. Featured is paid visibility only. It never changes a player's ranking, evaluation, or stats, and it's never a substitute for verification — the Featured badge and the Verified stat badge are two entirely different things.
How long does Featured last, and does it renew automatically?+
You choose a term when you purchase — 1, 2, 6, or 12 months. When it expires, your profile isn't removed or hidden, it just returns to standard, free visibility. You can optionally turn on auto-renew at purchase, which bills automatically and keeps your placement active without you having to repurchase manually.
Can I feature a specific team, not just my whole organization?+
Yes — when you purchase Featured, you choose exactly what you're featuring: a specific player profile, a specific team, or the organization as a whole.
Events
How much does it cost to post an event?+
A Standard listing is $29 and includes a full event page, directory listing, and links to your registration and website. A Featured listing is $79 and adds a Featured badge, priority placement, homepage rotation eligibility, and event analytics.
Where does the registration link go?+
Wherever you enter as your event's registration URL — AAUNation links out to it, it doesn't process registrations or payments for your event directly.
Stats & Verification
Who can report a player's stats?+
The player's own account, or the coach/organization managing their team. Anyone else can't submit stats for a player they don't manage.
What does a Verified stat mean?+
It means the player's organization reviewed the submission and approved it. Pending stats are visible but marked as such until that happens.
How do team records and box scores work?+
Coaches log each game on their team's schedule with the result and score — the team's win/loss record is calculated directly from those logged games, not typed in separately, so it can't drift out of sync. After a game, a coach (or anyone they trust, like a team manager) can enter a full box score — points, rebounds, assists, steals, blocks, turnovers, fouls, and who started — which shows up Verified on every player's profile immediately.
Still have a question?

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